Shipping & Returns
Terms Of Use
By ordering from SWFL Distributors DBA Gold Key Equipment either online or by phone, you agree to inspect freight and note damage as described below and to pay re-delivery fees and extra delivery fees as described below (if applicable). You also agree to the product return parameters described below.
Prices shown for products on this site do not include shipping.
Product Lead Times and Shipping Transit Times shown on our website and/or provided in emailed quotes are "usual" lead times and are estimates (these are not guaranteed). Though we strive to consistently ship products within the estimated lead times, orders occasionally ship sooner or later than estimated.
If you don't need to know the shipping cost at the time of order, you may complete your order by choosing from the following two shipping options:
1)In the checkout screen under shipping options select Add Best Freight to My Order. Once we receive shipping quotes from our carriers, we will add the best and least expensive option to your order and notify you of the additional shipping cost before your order ships. We have discounted shipping rates with several carriers.
2) In the checkout screen under shipping options select Freight Collect. Items ship from a warehouse in northern Indiana. Please specify in Order Notes: A.) your preferred carrier, B.) your account name with carrier, and C.) your account number with carrier (if necessary).
To obtain a shipping quote before ordering you may:
Add products to your shopping cart and then from the View Cart screen select Submit Items in Cart For Shipping Quote. We will get back to you shortly (normally in 1-2 hours) with a shipping quote for the items in your cart. Once you receive your shipping quote you may order through the website or by phone.
OR
Email Sales@goldkeyequipment.com request a quote
Freight Inspection / Damage
SWFL Distributors DBA Gold Key Equipment is not responsible for repairing or replacing items damaged or lost in shipment. The freight carrier that damaged the item(s) is responsible for the cost of repairing or replacing item(s), however freight carriers generally will only do so if the damaged item(s) are refused at delivery or the damage is noted on the proof of delivery form that is signed by the customer.
If damaged item(s) have been refused delivery or the damage noted on the proof if delivery form, SWFL Distributors DBA Gold Key Equipment will file a freight claim with the freight carrier on behalf of the customer. SWFL Distributors DBA Gold Key Equipment is not responsible for repairing or replacing item(s) if the freight carrier denies a claim or pays only a portion of a claim.
IMPORTANT: At the time of delivery, the customer is responsible for inspecting the order for visible damage, concealed damage, and missing parts. This includes unwrapping the item to inspect for concealed damage. If an item is found to be majorly damaged, the customer should refuse delivery of the item and notify SWFL Distributors DBA Gold Key Equipment (except in the case of international shipments, the customer should should notify their freight forwarder). In the case of minor damage or missing parts the customer can choose to keep the item - see below.
Per freight carrier rules, if a customer wants to keep damaged items or orders that are missing parts, the damage or missing parts must be noted on the proof of delivery form or signature form. Failure to note freight damage (including concealed damage) or missing parts constitutes acceptance of ownership of the item "AS IS" and shifts the responsibility from the freight carrier to the customer for the cost of item repair and/or missing parts.
Freight carriers deem that taking delivery of an item constitutes acceptance of ownership of the item "AS IS" and in the case of damaged items (including concealed damage) or missing parts, shifts the responsibility from the freight carrier to the customer for the cost of item repair and/or missing parts.
Order Placement / Cancelation
Orders submitted through the SWFL Distributors DBA Gold Key Equipment and Purchase Orders submitted by email or fax are not deemed received until confirmed by SWFL Distributors DBA Gold Key Equipment by email
Orders for stock items that are not customized or built-to-order may be canceled for a full refund if the order has not shipped. Shipped orders that are cancelled are subject to restocking fees, return shipment fees, and refurbishing costs (if needed) as described in the Returns section below.
Orders for customized and built-to-order items may not be canceled.
Returns
Merchandise that is in like new condition (except custom built or built to order items) may be returned within 15 to 30 days (depending on the manufacturer) of the purchase date. The buyer is responsible for return truck freight. The buyer will be credited for the original purchase price of the item(s), not including the original shipment truck freight, less a 20% to 30% re-stocking fee (depending on the manufacturer) and less any refurbishing costs required to get the returned item(s) into like new condition. In some cases, the restocking fee may be reduced if a replacement item is purchased. If returning items, you must contact SWFL Distributors DBA Gold Key Equipment customer service to obtain return instructions and a Return of Goods Authorization (RGA) form. Returns will not be accepted at the warehouse without a valid RGA form.
Re-Delivery Charges
When shipping to a business address, the freight carrier will not call to schedule a delivery appointment and will deliver during normal 9 AM to 5 PM business hours (unless you provide specific dock hours when ordering). If the carrier arrives at the delivery address and the location is closed or cannot accept delivery, the carrier will generally try to re-deliver the following day and will charge a re-delivery fee for which the customer agrees to reimburse SWFL Distributors DBA Gold Key Equipment
In the case of residential deliveries, the freight carrier will call to set up a delivery appointment. If the carrier arrives at the residential delivery address and customer is not present to take delivery, the carrier will generally call to set up a re-delivery appointment and will charge a re-delivery fee for which the customer agrees to reimburse SWFL Distributors DBA Gold Key Equipment.
By ordering on the SWFL Distributors DBA Gold Key Equipment site or by phone, the customer agrees that SWFL Distributors DBA Gold Key Equipment may charge the original credit card used on the order to be reimbursed for re-delivery fees. A notice will be sent to the customer describing the charge. If a credit card was not used on the original order, the customer agrees to reimburse SWFL Distributors DBA Gold Key Equipment upon receipt of an invoice for the re-delivery charge.
Extra Delivery Charges
We quote truck freight based on the delivery address, address type (business, residential, & limited access), and the availability of a loading dock or forklift at the delivery address. This information is given to us by the customer at the time of quotation. If any delivery information given to SWFL Distributors DBA Gold Key Equipment by the customer is incorrect, the freight carrier may charge extra shipping charges for:
1.) Providing a lift gate on delivery (if shipment is not originally quoted with a lift gate)
2.) Delivering to a limited access address - includes any gated access building (if shipment is not originally quoted for limited access delivery)
3.) Re-consigning the freight to a different delivery address (if incorrect address is given on the order)
4.) Delivering to a residential address (if shipment is not originally quoted to deliver to a residential address)
5.) Providing inside delivery (if shipment is not originally quoted with inside delivery)
By ordering on the SWFL Distributors DBA Gold Key Equipment website or by phone, the customer agrees that SWFL Distributors DBA Gold Key Equipment may charge the original credit card used on the order to be reimbursed for fees related to incorrect address type, lift gate fees, residential delivery fees, or inside delivery fees charged to us by the freight carrier. A notice will be emailed to the customer describing the charge. If a credit card was not used on the original order, SWFL Distributors DBA Gold Key Equipment will invoice the customer for the additional charge.